The Difference
You've tried the big guys.
How'd that work out?
Better than satellite. Available now.
The big guys make you choose between speed, price, and a human who answers the phone. With ETHX you don't have to.
Lower latency than Starlink
We run a local, ground-based network — not satellites 300+ miles up. That means far lower latency for video calls, gaming, and VoIP.
Can beat fiber — available now
Gigabit fixed wireless that can rival or outperform fiber, without waiting months for anyone to dig up your street.
No contracts, no caps
Month-to-month, unlimited data, no throttling. No 24-month trap, no surprise price hikes at renewal.
Local people, not a phone maze
Your phone, email, and texts go to the same Southwest Florida neighbors — no overseas queue. If we can't answer live, leave a message at 239-689-1000 and we call you back.
Locally owned
ETHX is your Southwest Florida neighbor, reinvesting in this community — not a national carrier that treats you like a billing zip code.
No forced TV bundle
The big providers push you into a TV package you don't want. We just give you a fast, unthrottled pipe — stream Netflix, YouTube TV, Hulu, whatever you like. No bundle, no box, no filler channels padding your bill.
Our commitment
The ETHX Service Promise
No fine print. Here's what we commit to every customer and every property we serve.
Real local support
The same Southwest Florida team on phone, email, and text — we're your neighbors. Can't reach us live? Leave a message and we call back. As support shifts toward AI, we keep real local people in the loop, especially after hours.
Monitored 24/7
We watch our network around the clock and work issues proactively — often before you notice them.
The price is the price
No surprise fees, no teaser rate that jumps in month 13. If our costs ever force a change, we tell you ahead and explain why.
No contracts, no caps
Month-to-month, unlimited data, no throttling. Stay because it works — not because you're locked in.
Price Match Guarantee
Find a lower advertised price for comparable service and we'll match it. You shouldn't have to choose the cheapest to get the best.
We own the equipment
Antenna and router maintenance is on us — covered, not billed back to you when something needs attention.
We provide high-speed internet right here in your community — no contracts, no data caps, no credit check, and no hidden fees. Local support you can actually reach by phone, email, or text.
We're not here to trash-talk anyone. But let's be honest about what the typical internet experience looks like — and what it could be instead.
You have a problem
Your internet is down. You call the support number on your bill. Press 1 for English. Press 3 for technical support. Enter your account number. Wait.
"Your estimated wait time is... 47 minutes."
You finally get someone. They ask if you've restarted your router. You have. Three times. They schedule a technician. Available window: next Thursday, 8am to 6pm. Take a day off work.
Technician doesn't show. No call. You start over.
You have a problem
Your internet is down. You call us. You get a local person — or leave a quick message and we call you right back.
"Hey, this is Mike. What's going on?"
Mike pulls up your account. He can see there's an issue on our end— a splice got damaged during some construction down the street. We already have a crew heading over. Should be fixed within the hour.
Mike texts you when it's back up. It took 45 minutes.
Your monthly bill
You signed up for $49.99/month. Great deal! For the first 12 months.
Month 13: $89.99. Plus $14.99 for the router rental. Plus $8.50 for the "broadcast TV fee" (you don't have TV service). Plus $3.50 for "regulatory recovery." Plus taxes.
Your actual bill: $127.43.
You call to complain. They offer you a new promotional rate. For 12 months. See you next year.
Your monthly bill
$85. Every month. That's it.
No broadcast fee. No regulatory recovery fee. No "other charges and credits."
When we raised prices last year, we sent you an email a month before. It went up $5 because our costs went up. We explained exactly why.
Your bill next month? Still $85.
You want to leave
Your service has been terrible. You found a better option. Time to cancel.
"I see you're in a 24-month agreement. You have 7 months remaining. The early termination fee would be $240."
You didn't remember signing a 24-month agreement. Turns out it was buried in page 47 of the terms of service when you clicked "I agree."
You stay. What choice do you have?
You want to leave
Okay. We're sorry to see you go. Is there anything we could do better?
No? No problem. We'll process the cancellation today. Your service will end at the end of this billing cycle. No fees. No hassle.
We hope you'll consider us again if your situation changes. Take care.
(This almost never happens, by the way. Our churn rate is less than 2%.)
The difference isn't complicated.
We treat you the way we'd want to be treated. That's it. It's not a revolutionary business strategy. It's just... basic decency. The fact that it feels refreshing says more about the industry than it does about us.
What this means in practice
No contracts. Ever.
Month to month, cancel anytime. If we're not earning your business every single month, we don't deserve it.
The price is the price.
No hidden fees. No surprises on your third bill. What we quote you is what you pay.
Real, local people — on every channel.
Call 239-689-1000 and you'll reach our Southwest Florida team — the same neighbors who answer your email and texts. If everyone's on a call, leave a message and we'll call you back. As the world shifts to AI, nights and weekends may start with an automated assistant that hands off to us — but the people behind ETHX still live right here.
We tell you the truth.
If fiber isn't available at your address yet, we'll tell you. If fixed wireless won't work well because of your terrain, we'll tell you. We'd rather be honest than make a sale we can't deliver on.
We fix problems fast.
When something goes wrong—and sometimes it does—we don't make you wait a week for a technician. We have local crews. We respond within 24-48 hours in most cases.
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